What if there is a disagreement during the transaction? What is dispute resolution?

A Dispute is initiated when the Buyer returns merchandise to the Seller and the Seller rejects the merchandise.

If a Dispute is raised during a transaction, all parties involved in the transaction will be advised to exercise a 14-day Negotiation Period, or they can contact a third-party arbitrator to solve the dispute. We recommend using arbitrators from the American Arbitration Association, JAMS Arbitration, or net-ARB.com.

For more information about Dispute Resolution see General Escrow Instructions Section 10.

If there are any additional concerns, contact our customer support department via email at support@escrow.com or chat support when they are online.