United States

Internet Escrow Services, Inc. is licensed in the US holding a combination of escrow and money services business licenses. The jurisdictions we are licensed in can be found below.

State License Type Regulator License Number
Alabama Money Transmitter Alabama Securities Commission 564
Alaska Money Transmitter State of Alaska, Department of Commerce, Community, and Economic Development 010125
Arizona Escrow Arizona Department of Financial Institutions EA 0908016
Arkansas Money Transmitter Arkansas Securities Department 113273
California Escrow California Department of Financial Protection and Innovation 9631867
Colorado Money Transmitter Colorado Division of Banking 500239
Connecticut Money Transmitter Connecticut Department of Banking MT-1370002
Delaware Money Transmitter State of Delaware Office of the State Bank Commissioner 025180
District of Columbia Money Transmitter District of Columbia Department of Insurance, Securities and Banking MTR1370002
Florida Money Transmitter Florida Office of Financial Regulation FT230000225
Georgia Money Transmitter Georgia Department of Banking and Finance 56015
Hawaii The state of Hawaii does not require a license.
Idaho Escrow Idaho Department of Finance ESC 1050
Illinois Money Transmitter Illinois Department of Financial and Professional Regulation MT.0000289
Indiana The state of Indiana does not require a license.
Iowa Money Transmitter Iowa Division of Banking 2017-0014
Kansas Money Transmitter Kansas Office of the State Bank Commissioner MT.0000076
Kentucky Money Transmitter Kentucky Department of Financial Institutions SC401842
Louisiana Money Transmitter Louisiana Office of Financial Institutions 1370002-1507910
Maine Money Transmitter Maine Department of Professional and Financial Regulation, Bureau of Consumer Credit Protection NMT1433046
Maryland Money Transmitter Office of the Maryland Commissioner of Financial Regulation 1370002 (Our Nationwide Multistate Licensing System (NMLS) Unique Identifier is 1370002. Consumers can verify our license information at https://nmlsconsumeraccess.org/.)
Massachusetts The state of Massachusetts does not require a license.
Michigan Money Transmitter Michigan Department of Insurance and Financial Services MT0020992
Minnesota Money Transmitter Minnesota Department of Commerce MN-MT-1370002
Mississippi Money Transmitter Mississippi Department of Banking and Consumer Finance 3502
Missouri Sale of Checks and Money Transmitter Missouri Division of Finance MO-24-8071
Montana Escrow Montana Division of Banking and Financial Institutions 1370002
Nebraska Money Transmitter Nebraska Department of Banking & Finance 1370002
Nevada Escrow State of Nevada Department of Business and Industry Division of Mortgage Lending 5364
New Hampshire Money Transmitter State of New Hampshire Banking Department 21980-MT
New Jersey Money Transmitter New Jersey Department of Banking and Insurance L070667
New Mexico Escrow New Mexico Financial Institutions Division 00139
New York Licensed as a Money Transmitter by the Banking Department of the State of New York New York State Department of Financial Services MT 104879
North Carolina Money Transmitter North Carolina Office of the Commissioner of Banks 159691
North Dakota Money Transmitter North Dakota Department of Financial Institutions MT103183
Ohio Money Transmitter Ohio Department of Commerce Division of Financial Institutions OHMT125
Oklahoma Money Transmitter Oklahoma Banking Department OKDOB001
Oregon Escrow Oregon Real Estate Agency 201220510
Pennsylvania Money Transmitter Pennsylvania Department of Banking and Securities 66408
Rhode Island Currency Transmitter State of Rhode Island Department of Business Regulation - Division of Banking 20203934CT
South Carolina Money Transmitter Office of the Attorney General - Money Services Division 1370002
South Dakota Money Transmitter South Dakota Department of Labor and Regulation - Division of Banking 1370002.MT
Tennessee The state of Tennessee does not require a license.
Texas Money Transmitter Texas Department of Banking 3087
Utah Money Transmitter Utah Department of Financial Institutions 220
Vermont Money Transmitter Vermont Department of Financial Regulation - Banking Division 100-113
Virginia Money Transmitter Virginia Bureau of Financial Institutions MO-348
Washington Escrow Washington Department of Financial Institutions 540-EA-91143
West Virginia Money Transmitter West Virginia Division of Banking WVMT-1370002
Wisconsin The state of Wisconsin does not require a license.
Wyoming Money Transmitter Wyoming Division of Banking 7240

Making a Complaint Regarding Internet Escrow Services, Inc.

All complaints are taken seriously and will be dealt with urgently. To file a complaint please contact us directly using the details below:

Phone: Escrow.com Customer Service 1-888-511-8600
Write: Escrow.com 180 Montgomery St, Suite 650, San Francisco, CA 94104, USA.
Email: support@escrow.com

After first contacting Internet Escrow Services, Inc., if you still have an unresolved complaint regarding the company’s escrow services, residents of certain jurisdictions may also consider the following:

Alaska

For Alaska Residents Only:

If your issue is unresolved by Internet Escrow Services, Inc. at 1-888-511-8600, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

Colorado

Click here to read the Colorado customer notice.

Online: https://banking.colorado.gov/industry/money-transmitters
Telephone: 303-894-7575
By mail: Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202
By email: DORA_BankingWebsite@state.co.us

Illinois

Online: http://www.idfpr.com/
Telephone Number: 888-473-4858
International Telephone Number: 312-281-0341
By mail: Illinois Department of Financial and Professional Regulation 100 West Randolph, 9th Floor Chicago, IL 60601

Maine

Maine customers may contact the Department of Professional and Financial Regulation, Bureau of Consumer Credit Protection with questions or complaints about Internet Escrow Service, Inc's money transmission services.

Regulator: The Department of Professional and Financial Regulation, Bureau of Consumer Credit Protection
Telephone Number: 800-332-8529 (toll free in Maine) or 207-624-8527

Maryland

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Internet Escrow Services, Inc. / NMLS # 1370002 at 1100 North Eutaw Street, Suite 611, Baltimore, MD 21201.

Click to download Consumer Complaint Form (English) or Formulario de Queja (Spanish).

Online: https://www.dllr.state.md.us/
Fax: 410-333-3866 (Mark your fax to the attention of the Consumer Services Unit)
Telephone: 410-230-6100
Toll Free: 888-784-0136
Email DLFRComplaints-LABOR@maryland.gov (Please include your letter/complaint form with any and all relevant documentation)
By mail: The Commissioner of Financial Regulation for the State of Maryland 1100 North Eutaw Street, Suite 611, Baltimore, Maryland 21201, Attention: Consumer Services Unit

New York

Online: https://www.dfs.ny.gov/complaint
Phone: 877-226-5697
Toll Free: 1-877-BANK-NYS (226-5697)
Mail: Department of Financial Services, Consumer Assistance Unit, 1 State Street, New York, NY 10004 or the Department of Financial Services, Consumer Assistance Unit, 1 Commerce Plaza, Albany, NY 12257

South Dakota

South Dakota customers can contact the Division with questions or complaints about the money transmission services of Internet Escrow Services, Inc.

Regulator: South Dakota Division of Banking
Telephone Number: (605) 773-3421

Texas

Online: http://www.dob.texas.gov/
Telephone: 512-475-1300
Toll Free: 877-276-5554
By mail: Texas Department of Banking 2601 N. Lamar Boulevard Austin, Texas 78705

Vermont

If your issue is unresolved by Internet Escrow Services, Inc. at 1-888-511-8600, you can submit a complaint to the State of Vermont Department of Financial Regulation using the Vermont Banking Consumer Complaint Form.

Click here to review and submit the Vermont Banking Consumer Complaint Form.

Washington

Online: http://www.dfi.wa.gov/
Main Phone Number: 360-902-8700
Toll Free: 1-877-RING DFI (746-4334)
By mail: Washington State Department of Financial Institutions PO Box 41200 Olympia WA 98504-1200

Australia

Payments Australia Pty Ltd trading as escrow.com (ACN: 166 996 685, ABN: 68 166 996 685) is the issuer of the Escrow Services and is a related body corporate of Internet Escrow Services, Inc. (which operates the escrow.com service in the United States and elsewhere). Payments Australia Pty Ltd has registered office at Level 37, 225 George Street, Sydney, NSW 2000 Australia and holds an Australian Financial Service (“AFS”) licence number 501215.

Making a Complaint Regarding Payments Australia Pty Ltd

If you have a complaint about any of our products or services please contact us by:

Phone: 1300 372 769, Tuesday - Saturday (between 8am and 4pm, Australian Eastern Standard Time)
Write: Level 37, 225 George Street, Sydney, NSW 2000, Australia
Email: support@escrow.com

Our staff will aim to resolve your complaint as quickly as possible and will acknowledge your complaint promptly. We will investigate the complaint and if necessary, decide upon appropriate action. You are entitled to refer your matter to the Australian Financial Complaints Authority at any time. You just need to advise us and we will facilitate the referral free of charge. The Australian Financial Complaints Authority can be contacted directly as follows:

Address GPO Box 3, Melbourne, VIC, 3001
Phone 1800 931 678
Email info@afca.org.au
Online www.afca.org.au

This service is provided to you free of charge.

Canada

Canadian Payments Inc. trading as escrow.com (Licensee number: 12737) is the issuer of the Escrow Services and is a related body corporate of Internet Escrow Services, Inc. (which operates the escrow.com service in the United States and elsewhere). Canadian Payments Inc. has registered office at 1085 Homer Street, Suite 325, Vancouver, BC V6B 1J4 and is regulated by Autorité des Marchés Financiers.

Making a Complaint Regarding Canadian Payments Inc.

Customers may wish to directly submit a complaint and Escrow.com can resolve this internally. Direct submissions can be made by contacting us by telephone on 1-888-511-8600 or by email at support@escrow.com.

For customers who are still dissatisfied after Escrow.com has made an attempt to resolve complaints internally, a written complaint can be filed in writing at the following address:

Registrant’s name Canadian Payments Inc.
Address 1085 Homer Street, Suite 325, Vancouver, BC V6B 1J4, Canada
Phone 1-888-511-8600
Email support@escrow.com

Written complaints must be submitted on a Complaints Form.

If after you have submitted a written complaint to us and we still have not resolved it to your satisfaction, you may request for your complaint to be transferred to Autorité des Marchés Financiers. In order to have your complaint transferred, you will need to complete a Transfer Form and send this back to us. Once we have received your Transfer Form, we will then send a copy of your complaint file to Autorité des Marchés Financiers.